10 Approaches to Inspiring High Performance Across Generations
By Kyle Denton
Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) have long been buzzwords in the business world. However, to federal managers responsible for mission-critical tasks, these terms take on a very tangible form. From the risk of government shutdowns to issues arising from continuing resolutions, managers in this field face an unparalleled set of challenges.
This is increased by the changing workforce. The millennial generation, born between 1981 and 1996, currently represents a substantial portion of the American workforce. As they move into managerial roles within the federal government, their needs for career development, networking, and community building are crucial. The Generation Z cohort, born between 1997 and 2012, is the newest entrant into the American workforce and is swiftly gaining ground in federal employment. As digital natives who grew up in the age of the internet and social media, they bring a unique set of skills and expectations to their professional roles. With their focus on real-time communication, task autonomy, and social justice, they are poised to redefine federal workplace norms.
So, with these intersecting dynamics, how can leaders inspire a workforce to perform exceptionally in such an unstable environment? Remembering that individuals differ, below we have high level strategies with specific tactics that can be explored to motivate across millennials and gen Z.
1. Recognize the Reality of VUCA
The first step to leading effectively in a VUCA environment is recognizing its existence. Unlike commercial settings, federal managers have to juggle a plethora of constraints including budgets, political mandates, and (yes, it’s true) even bureaucratic red tape. Ignoring these factors isn’t an option. Acknowledge the unique landscape and prepare to adapt.
Leverage Transparency: Millennials appreciate transparent communication, especially in uncertain times. Use digital platforms or town hall meetings to openly discuss VUCA challenges and how they might impact ongoing projects.
Encourage Open Dialogue: Gen Z workers prefer open discussions and real-time feedback. Create channels for them to voice their concerns and ask questions about VUCA elements, thereby fostering a two-way communication channel.
2. Prioritize Communication
Uncertainty can breed rumors, confusion, and ultimately disengagement among the workforce. Effective leaders are proactive communicators, offering regular updates to assuage concerns and set expectations. Whether it’s the status of a government funding bill or the progress of ship repairs, make sure your team is never in the dark.
Scheduled Updates: Millennials prefer structured communication. Consider setting up regular email digests or scheduled meetings to keep them informed and engaged.
Instant Updates: Gen Z is used to real-time updates. Utilize instant messaging platforms or quick video briefs to disseminate urgent news and keep the team informed.
3. Build Resilience Through Flexibility
Volatility can interrupt the best-laid plans, especially when missions are dictated by continuing resolutions or at the mercy of potential government shutdowns. Building a culture of resilience starts with flexibility—encouraging cross-training, advocating for multiple approaches to problem-solving, and preparing contingency plans are essential steps in this direction.
Emphasize Work-Life Balance: Millennials value work-life balance. Show them how flexible strategies in handling VUCA can also lead to a better work-life balance, thereby boosting resilience.
Promote Adaptability: Gen Z is generally adaptable and open to change. Use this to promote a culture that quickly adapts to VUCA challenges.
4. Focus on Mission-Critical Objectives
In a complex environment like a naval shipyard, the core mission—keeping ships seaworthy—cannot be compromised. Federal managers must keep the team’s eye on this ultimate goal, cutting through the noise of external disruptions. One technique is to compartmentalize tasks, distinguishing between ‘urgent’ and ‘important’ to maintain focus where it’s needed most.
Connect to Bigger Picture: Millennials want their work to have meaning. Clearly connect mission-critical objectives to larger organizational or societal goals.
Quick Wins: Gen Z values quick, tangible results. Break down mission objectives into smaller, achievable tasks to keep them engaged and focused.
5. Foster a Supportive Community
Ambiguity often leads to stress, but a supportive workplace culture can serve as a buffer. Regular team meetings, one-on-ones, and constructive feedback loops can help build a climate where employees feel valued and heard, which in turn drives better performance.
Peer Groups: Millennials value community. Consider setting up peer support groups to discuss challenges and solutions in a VUCA environment.
Social Media Community: Gen Z thrives online. Use secure social media channels to build community, share updates, and offer support.
6. Empower and Delegate
In VUCA conditions, a top-down management approach can be crippling. Empowering mid-level managers and team members to take decisions not only boosts morale but also improves responsiveness and speed—essential attributes when navigating uncertain waters.
Leadership Opportunities: Offer millennials opportunities for team leadership or project management as a way to empower them and help navigate VUCA conditions.
Task Autonomy: Gen Z values independence. Assign them specific tasks where they can take full ownership, making them feel empowered.
7. Celebrate Small Wins
When the broader environment is unstable, recognizing and celebrating small victories becomes even more crucial. These moments boost morale and serve as a reminder of the agency’s broader purpose, thus serving as a motivational tool.
Public Recognition: Millennials appreciate public praise. Celebrate small wins in team meetings or through organizational newsletters.
Instant Gratification: Gen Z values quick validation. Consider immediate rewards like digital badges or instant shout-outs on team platforms.
8. Maintain Ethical Standards
VUCA environments can sometimes lead to ethical shortcuts under the guise of expedience. Federal managers have a duty to uphold the highest standards of ethics and integrity, not only to fulfill their obligations but also to set an example for their team.
Ethical Discussions: Engage millennials in discussions about the ethical dimensions of decisions, as they prefer being part of the conversation around values.
Ethical Training: Gen Z is keen on social justice and ethics. Offer training sessions focused on ethical decision-making in VUCA environments.
9. Invest in Professional Development
A skilled and confident workforce is your best asset in combating VUCA challenges. Investing in professional development not only equips the team to better handle complexities but also serves as a motivational tool.
Continuous Learning Programs: Millennials value continuous learning. Invest in long-term professional development programs that are aligned with their career goals.
Microlearning Modules: Gen Z prefers bite-sized, on-demand learning. Offer quick, modular courses that they can complete at their own pace.
10. Reflect and Realign
Lastly, always make time for reflection. Assess what worked and what didn’t and realign your strategies accordingly. This iterative process is vital for continuous improvement and adaptability.
After-Action Reviews: Millennials value feedback loops. Implement thorough after-action reviews to assess performance and areas for improvement.
Real-Time Feedback: Gen Z prefers immediate feedback. Use real-time performance analytics and quick debriefs to help them understand how they’re doing and where they can improve.
Conclusion
Managing in a federal organization amidst the challenges of government bureaucracy, financial complexity, and a VUCA environment is not for the faint-hearted, especially not with the changing composition of the workforce. However, with the right strategies and a focus on the human element, federal managers can navigate these turbulent waters, steering their teams toward mission success.
For further reading on these topics, I recommend the following books:
“A Leader’s Guide to Unlocking Gen Z: Insider Strategies to Empower Your Team” by Hannah Grady Williams (2021) https://amzn.to/46D21Il
“Leading in a Culture of Change” by Michael Fullan (2020) https://amzn.to/46qAkCw
“Drive: The Surprising Truth About What Motivates Us” by Daniel H. Pink (2011) https://amzn.to/3LKsfAo
